← All listings
SMD-52332
Company recordsIn diligence
B2B software vendor: ~80K support cases, 2–200 messages each
About 80,000 customer support cases from a B2B software vendor, each with 2–200 messages, plus internal discussion threads.
Support desk of a B2B software vendor · 15+ years
Request access- Cases
- ~80K
- Messages / case
- 2–200
- History
- 15+ yrs
- Domain
- B2B SaaS
Approved buyers get the full listing
- Full description
- What’s included (2 assets)
- Handling, rights and sample
Once you’re approved and it fits, Smelted introduces you to the seller. You sign an NDA with them and review a sample.
In diligence. Smelted is confirming scope and rights with the seller.
License terms at a glance
- Non-exclusive license for the uses named in it: training, evals or agent environments.
- Training permission doesn’t include public release, resale or sublicensing of the raw data.
- No attempts to re-identify people, customers or the seller.
- Raw data is deleted at the end of the term; models already trained may remain, as the license sets out.
Draft agreements: NDA template, license agreement.
SMD-52332 · Last reviewed Nov 4, 2026